Role OverviewThe General Manager II will deliver overall performance and results for the Customer Service Center (CSC), collaborating with company leaders to understand overall business goals and creating a CSC operating plan to support these objectives. The role involves ensuring the CSC is a customer-centric team focused on building strong and effective partnerships, developing CSC plans and priorities, and communicating company values and strategies.
What You Will Do
The General Manager II will direct, coach, and develop CSC staff, build a company image by collaborating with customers, government, and community organizations, and create a culture of safety while providing a high-quality service. The role also involves identifying key safety issues, meeting with school district administrators, and enhancing and building on current customer relationships.
Why It Might Be a Fit
The ideal candidate will have a proven ability to meet service delivery expectations, including customer and safety, and knowledge of risk assessment, customer service best practices, contract administration principles, and leadership and management practices.
Requirements
- Bachelor’s degree in business administration, management, or related field or 10 years of comparable experience
- MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations
- Bi-lingual abilities a plus
- Knowledge of risk assessment
- Knowledge of customer service best practices
- Knowledge of contract administration principles
- Knowledge of leadership and management practices
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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