Role OverviewThe General Manager II delivers overall performance and results for the CSC, collaborating with company leaders to understand overall business goals and creating a CSC operating plan to support these objectives.
What You Will Do
Responsibilities include ensuring the CSC is a customer-centric team, developing CSC plans and priorities, communicating company values and strategies, and reviewing budgets and developing the annual operating plan business review.
Why It Might Be a Fit
The ideal candidate will have at least 3 years of supervisory experience, P&L oversight, and proven ability to meet service delivery expectations, including customer and safety.
Requirements
- Bachelor’s degree in business administration, management or related field or 10 years of comparable experience
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues
- Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices
- Knowledge of customer service best practices
- Knowledge of contract administration principles and practices
- Knowledge of leadership and management practices and techniques
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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