Role OverviewThe General Manager II will oversee the overall performance and results of the Customer Service Center (CSC), collaborating with company leaders to understand business goals and creating a CSC operating plan to support these objectives.
What You Will Do
Deliver short and long-range business plans to increase incremental business, revenues, and margins, while ensuring the CSC is a customer-centric team focused on building strong partnerships.
Why It Might Be a Fit
The ideal candidate will have at least 3 years of supervisory experience and P&L oversight, with a proven ability to meet service delivery expectations, including customer and safety knowledge.
Requirements
- Bachelor’s degree in business administration, management, or related field or 10 years of comparable experience; MBA preferred
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations including customer and safety
- Bi-lingual abilities a plus
- Knowledge of risk assessment to resolve customer issues
- Knowledge of the company's service promise, services, capabilities, policies, procedures, and practices
- Knowledge of customer service best practices
- Knowledge of contract administration principles and practices
- Knowledge of leadership and management practices and techniques
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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