General Manager II

Summit School Services
Boise, ID
Category Customer Service
Job Description
We are seeking a General Manager II to lead our customer service center (CSC) in delivering high-quality transportation services to our customers. The ideal candidate will have a strong background in business administration and management, with a proven track record of meeting service delivery expectations and building strong customer relationships.

Requirements

  • Bachelor's degree in business administration, management or related field or 10 years of comparable experience
  • At least 3 years of supervisory experience and P&L oversight
  • Proven ability to meet service delivery expectations including customer and safety
  • Bi-lingual abilities a plus
  • Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
  • Knowledge of customer service best practices to build strong customer relationships
  • Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
  • Knowledge of leadership and management practices and techniques.

Benefits

  • Medical, dental, vision, basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan
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