General Manager II

Summit School Services
Any Location, MS
Category Customer Service
Job Description
Summit School Services is seeking a General Manager II to lead its customer service centers and deliver high performance and results. The ideal candidate will have experience in supervisory roles and P&L oversight, with a proven ability to meet service delivery expectations and build strong customer relationships.

Requirements

  • Delivers overall performance and results for the CSC
  • Collaborates with company leaders to understand overall business goals and creates a CSC operating plan
  • Ensures the CSC is a customer-centric team that is focused on building strong and effective partnerships
  • Develops CSC plans and priorities to address resource and operational challenges
  • Communicates company values, strategies and objectives
  • Reviews budgets and develops the annual operating plan business review
  • Directs, coaches and develops CSC staff
  • Builds company image by collaborating with customers, government, community organizations, and employees
  • Creates a culture of safety while providing a high quality of service
  • Identifies key safety issues affecting the safety of passengers and employees and takes corrective action
  • Meets regularly with school district administrators to review service quality and performance
  • Enhances and builds on current customer relationships to ensure customer retention
  • Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process
  • Exhibits the highest ethical best practices and personal integrity

Benefits

  • Medical, dental, vision, basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan
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