General Manager III

Summit School Services
Waterloo, IA
Category Customer Service
Job Description
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Requirements

  • Bachelor’s degree in business administration, management or related field or 5 years of comparable experience;
  • At least 3 years of supervisory experience with some knowledge of P&L
  • Proven ability to meet service delivery expectations including customer and safety
  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
  • Knowledge of customer service best practices to build strong customer relationships
  • Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.

Benefits

  • Medical
  • Dental
  • Vision
  • Basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan
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