Role OverviewThe Research Operations GM leads a large operations team, ensuring effective staffing, building strong managers, and creating an organization where people can perform at a high level and grow.
What You Will Do
Lead and develop a large operations team, own staffing, performance, retention, and day-to-day operations, and use data to identify problems and improve quality, productivity, and how the team operates.
Why It Might Be a Fit
7+ years of experience leading large, high-output operations teams, experience managing and developing managers and team leads, and a track record of improving quality, productivity, and retention at scale.
Requirements
- 7+ years leading large, high-output operations teams
- Experience managing and developing managers and team leads
- A track record of improving quality, productivity, and retention at scale
- Strong judgment around staffing, prioritization, and performance
- Experience building teams where strong people stay and grow
- Comfort working in a fast-changing, technical environment
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