Genesys Cloud Architect

Miratech
Any Location, TX
Remote
Job Description
Miratech is looking for a Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. The ideal candidate will have 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions.

Requirements

  • 7+ years of experience in contact center technologies
  • Strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of IVR, call flows, and routing strategies
  • Omnichannel solutions (voice, chat, email, messaging)
  • Workforce Management (WFM), call recording, and analytics
  • AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Benefits

  • Competitive Pay and Benefits
  • Culture of Relentless Performance
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values
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