Role OverviewThe Gig Worker Success Manager is responsible for the day-to-day supervision of Gig Workers to ensure timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client facilities, including training and orientation, coaching, advocacy, payroll administration, assignments management, schedule management, and understanding the worker pool.
What You Will Do
Develops and executes effective recruiting strategies, delivers client customized new hire orientations, runs and creates reports to identify workforce challenges, and communicates workforce needs to client for staffing productivity.
Why It Might Be a Fit
The ideal candidate will have experience in a customer service role, HR and data management experience, and familiarity with a heavy process-oriented environment. They will be able to lead, organize, and build effective and diverse teams, and have seasoned critical thinking and problem-solving skills.
Requirements
- Experience in a customer service role responsible for multi-level client communication
- HR and data management experience
- Familiarity with a heavy process-oriented environment
- Ability to lead, organize and build effective and diverse teams
- Seasoned critical thinking and problem-solving skills
Benefits
- Paid time off (vacation, sick leave, etc.)
- Health insurance
- Retirement plan
- Safety incidents documentation and investigation
- Unemployment handling
- Client relationship mapping
- On-the-job training
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