Role OverviewThe Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions.
What You Will Do
Serve as the primary global interface for customer quality issues and escalations, ensure rapid containment, clear communication, and timely resolution of all customer complaints, and lead customer reviews, reporting, and executive-level updates on issue status.
Why It Might Be a Fit
The successful candidate will have 7+ years of experience in Quality, Manufacturing, or Customer Quality roles, experience managing global customer accounts and escalations, and strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA).
Requirements
- 7+ years in Quality, Manufacturing, or Customer Quality roles
- Experience managing global customer accounts and escalations
- Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)
- Experience in automotive, industrial, or data center manufacturing environments
- Proven ability to lead cross-functional teams in high-pressure situations
- Strong communication skills with ability to interface at executive levels
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
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