Global Director of Customer Support

WeTravel
Salt Lake City, UT
Category Customer Service
Remote
Job Description
WeTravel is seeking a Global Director of Customer Support to lead the next chapter of customer support, expanding the team by ~50% in 2026, scaling technical call-back (video) support, and building the right systems to grow without sacrificing quality.

Requirements

  • 5+ years leading/managing Customer Support teams in B2B SaaS
  • At least 2+ years at the Director level overseeing multi-layered, globally distributed organizations
  • Experience scaling support teams from ~20 → 40+ representatives
  • Deeply experienced in support operations as a discipline
  • Strong command of help center / knowledge management systems
  • Experience leveraging AI and automation
  • Technically inclined and comfortable supporting complex SaaS products
  • Experienced building and scaling globally distributed support models
  • Strong executive communicator

Benefits

  • 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages
  • Generous
  • Amsterdam Program
  • Work remotely for a maximum of 4 weeks per calendar year
  • Extensive paid family leave
  • Three paid volunteer days per year
  • 2-week cross-functional onboarding program
  • Cutting-edge equipment and tools
  • Coverage for certain work-from-home (WFH) equipment
  • Employer-sponsored 401(k) plan with a 2% company match
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