Global Director of Professional Services

Phocas Software
Costa Mesa, CA
Job Description
Phocas Software is seeking a Global Director of Professional Services to lead the worldwide delivery organization, ensuring customers realize value, adopt solutions, and maintain cost neutrality. This is a high-growth opportunity to build and scale a leading delivery team and drive measurable business outcomes for customers. The role involves collaborating with Sales, Product, and Customer Success to improve adoption and onboarding processes.

Requirements

  • Leading the global Professional Services or consulting teams.
  • Building and developing a talent-dense leadership team.
  • Managing project execution and forecasting.
  • Partnering with Sales, Account Management, and Customer Success.
  • Implementing AI, automation, and a modern PS tech stack.
  • Launching and managing CSAT measurement programs.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Wellness Resources
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