Global Help Desk Manager

Horizon3 AI
Chicago, IL
Category Customer Service
Job Description
Horizon3.ai is seeking a Global Help Desk Manager to lead their global IT support function, delivering day-to-day help desk support, endpoint and identity administration, onboarding/offboarding, and end-user issue resolution across a distributed, remote-first organization.

Requirements

  • Strong experience in IT support, help desk operations, or end-user services within a modern, distributed company
  • Deep understanding of endpoint support, identity and access administration, device lifecycle management, and service desk operations
  • Experience leading or mentoring IT support professionals while remaining hands-on and technically credible
  • Knowledgeable in common SaaS and IT support systems such as Okta, MDM platforms, ticketing systems, collaboration tools, endpoint management tools, and asset management systems
  • Strong written and verbal communication skills, with the ability to support both technical and non-technical employees effectively

Benefits

  • Inclusive Team
  • Growth Opportunities
  • Innovative Culture
  • Hybrid & Remote Work
  • Competitive Compensation
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