Role OverviewThe Global Knowledge Base Content Specialist I will support the creation and maintenance of program-specific information within the knowledge base software. They will work with the Global Knowledge Base Content Specialist and their Supervisor to ensure accurate information is provided to agents in a timely manner.
What You Will Do
The Global Knowledge Base Content Specialist I will assist in creating and/or running reports based on business needs, analyzing trends, and ensuring that the appropriate actions are taken. They will also create and/or run reports, create job aids, and send out SharePoint announcements.
Why It Might Be a Fit
The Global Knowledge Base Content Specialist I will assist in creating and/or running reports based on business needs, analyzing trends, and ensuring that the appropriate actions are taken. They will also create and/or run reports, create job aids, and send out SharePoint announcements.
Requirements
- Bachelor’s degree or Associates Degree
- 1.5 - 2 years of position related experience
- Excellent communication skills, verbal and written
- Strong project management abilities
- Excellent planning, analytical and organizational skills
- Detail Oriented, Results driven
- Skill in organizing work of self and others
- Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines
- Ability to organize and manage concurrent projects with multiple, competing priorities and rigid deadlines
- Demonstrated open-minded approach and flexibility to address changing situations as they occur
- Ability to work to set targets in support of service level agreements
- Experience in gathering, analyzing and business case development
- Ability to understand, translate and communicate complex concepts and convert them into easy-to- understand language
- Quality and customer service focused
Benefits
- Equal Opportunity Employer
- Background check and drug test required
- No payments or personal information required from applicants
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