Global Product Support Engineer

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In this role, you'll serve as the go-to technical authority, supporting advanced EPI systems when issues demand deep expertise beyond first-line support.

What You Will Do

Provide advanced technical support for complex electro-mechanical equipment and sophisticated software systems, diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams, and travel globally (up to 50%) to support field operations, customer sites, and critical escalations.

Why It Might Be a Fit

You bring strong semiconductor experience, technical depth, and the confidence to lead in high-stakes situations, with a proven experience diagnosing and resolving complex technical issues, and a willingness and ability to travel locally and internationally up to 50%.

Requirements

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience in semiconductor manufacturing environments
• Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro-mechanical systems and software-driven equipment
• Excellent analytical and problem-solving skills
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer-focused mindset with the ability to remain effective in challenging, time-critical situations

Benefits

• equal opportunity employer
• considered qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law