Role OverviewThe Global Product Support Manager will lead and manage the Technical Product Support team for Veeco's IBD300 product line in San Jose, California and Plainview, NY. This position plays a pivotal role in ensuring the smooth operation of the Technical Product Support team with a focus on efficient problem solving and customer satisfaction.
What You Will Do
Provide leadership and supervision to engineers in the Technical Product Support group, work directly with customers to integrate new Veeco hardware and software, and support technical issues in the field.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of equipment and process control in the Semiconductor Industry, experience with customer support and issue tracking, and the ability to communicate effectively in English and across cultural and language boundaries.
Requirements
- Bachelor's degree in a technical discipline
- Minimum of 8 years of experience in technical support or engineering
- Experience with vacuum tools
- Strong understanding of equipment and process control in the Semiconductor Industry
- Demonstrated proficiency with customer support, issue tracking, and management
- Experience with equipment controls, including Windows-based applications and PLCs
- Experience servicing and supporting complex electro-mechanical manufacturing equipment
- Understanding of semiconductor deposition process equipment and clean room best practices
- Demonstrated experience with large volume data analysis for technical applications
- Ability to communicate effectively in English and across cultural and language boundaries
Benefits
- Medical, Dental, and Vision
- 401(k) with Company Match
- Holiday, Vacation, and Sick Time
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Life and Accident Insurance
- Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Identity Theft Remediation
- Emergency Travel Assistance
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