Global Program Manager - Commercial Life Sciences

Veeva is looking for an industry and customer expert to manage all customer-facing teams and coordinate closely with sales to optimize Veeva's products and services to meet the customer's business needs. The Global Program Manager will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams to bring the best of Veeva in benefit of the customer. This is a customer-facing role that will work from both customer site, home office, and offsite meetings.

What You Will Do

Service Delivery accountability for Veeva's Commercial product line at one of our largest customers, deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap, establish post-deployment application management, support implementation proposals and services contract negotiation, coordinate Customer Success Manager activities to drive product value and adoption.

Why It Might Be a Fit

The successful candidate will have 7+ years in large-scale program management within the Pharmaceutical Commercial space, consulting experience across multiple functional areas for enterprise pharma clients, and a track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results.

Requirements

• 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
• Consulting experience across multiple functional areas for enterprise pharma clients
• Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program