Role OverviewThe Global Service Desk/Client Services role is responsible for providing technical support for all Smiths personal computing devices, and associated Identify, log, research and resolve technical problems or requests. The role involves responding to phone calls, emails, and web form requests for technical support, and providing technical support to all BIS services as required to ensure successful service delivery across Smiths.
What You Will Do
Key responsibilities include providing Level 1 remote technical support to all Smiths employees, receiving and logging all phone calls, emails, and web forms within the service desk tracking system, and providing Level 2 and 3 on-site support to the business units in a professional and detail-oriented manner.
Why It Might Be a Fit
The role requires strong communication and collaboration skills, ability to learn effectively and retain information, and ability to establish and maintain effective working relationships with those contacted in the course of work.
Requirements
- High school degree required
- Bachelor's degree or formal IT training preferred
- Proficient in Microsoft Office Suite, Azure, Desktop, laptop and Smart phone support
- Experience in a customer service-oriented, customer support environment, and an IT service desk environment is desired but not required
- Prior working experience in a professional office setting a big plus
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative culture
- Flexible working arrangements
- Supportive work environment
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Holidays off
]]>