Role OverviewThe Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives.
What You Will Do
Acts as initial point of contact and escalation for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures. Provides technical support of hardware, systems, sub-systems and/or applications.
Why It Might Be a Fit
Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. Offers alternative solutions where appropriate.
Requirements
- Must live close to the office
- Must be a member of the Church who is worthy of a temple recommend
- Must be able to work under limited supervision
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