Role OverviewLead and manage a team of local Customer Success Managers to deliver a best-in-class experience for customers, employees, and communities. Provide market leadership, issue resolution, and escalation management. Develop and execute market engagement strategies to strengthen Hotwire's brand presence and deepen relationships within communities.
What You Will Do
Manage a team, resolve market issues, develop market strategies, drive service quality, and maintain competitive intelligence. Monitor new-build pipelines, assess renewal readiness, and develop annual account plans. Collaborate with cross-functional teams to execute projects and protect the customer experience.
Why It Might Be a Fit
The ideal candidate has a minimum of 10 years of experience in the telecommunications industry, with a minimum of 5 years in a market leadership role. They must have excellent communication skills, strong financial and analytical skills, and the ability to develop innovative solutions.
Requirements
- Bachelor's degree required; Master's preferred
- Minimum of 5 years of experience in sales, marketing, and/or operations within the telecommunications industry or a related industry
- Minimum of 10 years of overall professional experience in the telecommunications industry or a closely related field
- Minimum of 5 years of experience in a market leadership role within a complex, customer-focused, service-oriented, and technically driven environment
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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