Grievance Investigator

City of New York
East Elmhurst, NY
Category Human Resources
Job Description
The New York City Department of Correction (DOC) is seeking Grievance Investigators to conduct thorough investigations of grievances and complaints submitted by persons in custody. Investigators will manage the grievance process, investigate complaints, and ensure compliance with directives. This role supports the DOC’s safe and secure environment and aims to improve public safety within the Department.

Requirements

  • Assures constituents about the visibility and credibility of the Grievance and Custodial Services.
  • Effectively communicate operational challenges and trends.
  • Implement and adapt to revised operational procedures.
  • Adhere to deadlines and communicate any inability to meet them in writing.
  • Conduct daily audits of Grievance boxes.
  • Advise facility administrative staff and OCGS management of complaint matters.
  • Develop a professional rapport with staff.
  • Utilize logbooks accurately.
  • Log all persons in custody grievances.
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