Role OverviewCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
What You Will Do
Promote trust and respect among associates, answer customer questions, offer product samples, and recommend items to customers. Check product quality, label and stock merchandise, and report product ordering/shipping discrepancies.
Why It Might Be a Fit
Ability to work cooperatively in a high-paced environment, manage conflict, and act with honesty and integrity. Ability to provide support and assistance to diverse groups, including minors, individuals with special needs, and older adults.
Requirements
- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important and appreciated
- Gain and maintain knowledge of products sold within the department
- Offer product samples to help customers discover new items or products they inquire about
- Inform customers of dairy specials
- Provide customers with fresh products that they have ordered
- Recommend items to customers to ensure they get the products they want and need
- Check product quality to ensure freshness
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Display a positive attitude
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Comprehensive benefits to support Associate Well-Being
- Wide range of healthcare coverage
- Flexible scheduling with paid time off
- Emotional and financial support
- Associate discounts on purchases
- Up to $21,000 in tuition reimbursement
- Vast potential for growth through industry-leading training programs and diverse career pathways
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