Role OverviewThe Group Implementation Lead is responsible for partnering with the Implementation Manager(s) to ensure the smooth implementation of services for new group accounts and the installation of expanded services for existing customers.
What You Will Do
Oversee the small group implementation process, perform and lead the setup, configuration, and testing of customer instances, serve as the primary point of contact for executing vendor changes and strategic initiatives, and lead the development and execution of project plans and timelines.
Why It Might Be a Fit
The ideal candidate will have excellent verbal and written communication skills, strong interpersonal and customer service skills, and exceptional organizational skills and attention to detail.
Requirements
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Exceptional organizational skills and attention to detail
- Outstanding time management skills with a proven ability to meet deadlines
- Robust analytical and problem-solving abilities
- Effective supervisory and leadership skills
- Ability to prioritize tasks and delegate appropriately
- Thorough understanding of, or the ability to quickly learn about, the project or product being developed
- Proficiency with Microsoft Office Suite or related software
- At least 3 years of related experience required
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Paid holidays
- 401K
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