Role OverviewThe Group Reservations Coordinator will coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates. Be proficient in all areas of reservations and general operations of the hotel.
What You Will Do
Coordinate group room reservations, maintain group blocks, and ensure accurate billing and routing for all group reservations. Perform post-event audits, review group no-shows, and process no-show charges or reversals as necessary.
Why It Might Be a Fit
The ideal candidate will have previous hotel experience in reservations and/or front desk, excellent reading, writing, and oral proficiency of the English language, and proven interpersonal skills with a track record of successful client interactions.
Requirements
- High School diploma or equivalent
- Minimum two (2) year experience in hospitality industry sales, front desk, and/or event operations
- Excellent reading, writing, and oral proficiency of the English language
- Proven interpersonal skills with a track record of successful client interactions
- Proficient in Microsoft Office, Outlook, and the Internet
- Knowledge of SMS, Delphi Software preferred
Benefits
- Medical/dental/vision/LTD/STD and life insurance benefits
- PTO
- 401k
- Complimentary meals
- Resort discounts
- Flexible scheduling
- Company provided training and certifications
- Tuition reimbursement
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