Role OverviewThe Guest Engagement Manager leads and inspires a team that transforms every museum visit into an guest experience filled with welcome, wonder, and joyful discovery. Through exceptional people leadership and operational excellence, this role ensures every interaction reflects our commitment to playful learning, genuine hospitality, and creating meaningful moments for every guest.
What You Will Do
Directly manages the core guest experience team, establishes clear expectations, and fosters a culture of curiosity, collaboration, and continuous learning. Ensures experiences align with Amazeum mission, intended impact, and educational approach for optimal guest experiences.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in guest experience, museum education, informal learning, customer service, recreation, education, youth development, hospitality, or a related field. Demonstrated ability to lead, coach, and develop a guest-facing team in a fast-paced environment.
Requirements
- High school diploma or equivalent
- 2+ years of experience in guest experience, museum education, informal learning, customer service, recreation, education, youth development, hospitality, or a related field
- 1+ year of supervisory or team-leadership experience
- Proficiency with Google Workspace
- Ability to remain active for extended periods
- Ability to lift, carry, push, and pull materials weighing up to 20 pounds regularly and up to 40 pounds occasionally
Benefits
- Paid holidays
- Vacation time
- Sick leave
- Health insurance
- Retirement plan
- Learning budget
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