Guest Experience - Guest Experience Host PT

Requirements

• Act as a frontline representative assisting with guests and staff at all entry points of the stadium
• Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential
• Direct fans around facility and communicate stadium policies to guests
• Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
• Understand the Stadium layout and policies and procedures
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues
• Assist with stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.