Guest Experience Coordinator - Twin Farms

Relais & Châteaux
Any Location, VT
Category Hospitality
Job Description
As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

Requirements

  • Greet and welcome guests upon arrival with warmth, professionalism, and grace
  • Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
  • Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences
  • Respond promptly and thoughtfully to guest inquiries, requests, or concerns
  • Assist with logistics such as transportation, luggage handling, and guest room readiness
  • Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
  • Support the team in ensuring all guests depart with a sense of delight and lasting connection

Benefits

  • Health, dental, and vision insurance with employer contributions
  • Complimentary life insurance
  • 401(k) retirement plan with employer match
  • Paid vacation, holidays, and sick time
  • Employee Assistance Program (EAP) offering confidential support and resources
  • Relocation and travel assistance for select roles
  • Daily staff meal
  • Training, professional development, and tuition assistance
  • Competitive wages
  • Employee referral bonuses
  • Exclusive dining and lodging privileges
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