Role OverviewOrlando Informer is a theme-park vacation-planning company that helps millions of people each year plan better visits to Orlando's biggest destinations. We're looking for a guest-service champion who anticipates needs, solves problems thoughtfully, and finds creative ways to surprise and delight our guests.
What You Will Do
You'll support guests throughout their experience with Orlando Informer, from answering questions and helping them plan to resolving concerns when something doesn't go as expected.
Why It Might Be a Fit
You should be comfortable adapting your approach across multiple channels while keeping every interaction personal, clear, and consistent with the Orlando Informer brand.
Requirements
- at least two years of direct guest-service experience
- experience with a nationally recognized customer-service brand is preferred
- a genuine commitment to hospitality and creating memorable guest experiences
- exceptional written and verbal communication skills
- empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns
- strong organizational skills, close attention to detail, and the ability to manage competing priorities
- the initiative to anticipate guest needs and identify opportunities to improve their experience
- confidence communicating across telephone, live chat, text, email, and social media
- a deep knowledge of and passion for Central Florida's theme parks
- a high school diploma or GED
- a degree, or current enrollment in a degree program, in hospitality, English, marketing, communications, or a related field is preferred
Benefits
- 6% company-matched 401(k) plan
- remote work flexibility
]]>