Guest Experience & Culture Manager

Odawa Casino Resort
Any Location, MI
Category Hospitality
Job Description
The Guest Experience & Culture Manager is a strategic leadership role responsible for driving business performance through service excellence, organizational culture, and team member engagement.

Requirements

  • Brand Ambassador (Internal & External Advocacy)
  • Service Culture & Strategy
  • Driving Revenue & Business Performance
  • Training & Development
  • Exceptional Guest Service
  • People & Culture Management
  • Operations & Collaboration
  • Authority & Scope of Role
  • Administrative Responsibilities
  • Compliance & Safety
  • Other Duties as Assigned

Benefits

  • Competitive hourly rate of $32.81
  • Benefits not specified
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