Role OverviewThe Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education. They are part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
What You Will Do
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Why It Might Be a Fit
We look for individuals who create an inclusive environment, behave in an honest and fair manner, and actively create a high-caliber experience for every guest. The ideal candidate is a leader who can motivate, empower, and develop others, and is able to navigate uncertainty and ambiguity.
Requirements
- Must be legally authorized to work in the country in which the store is located
- 1 year retail or customer experience
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits
- Mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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