Guest Experience Lead | Crabtree Valley Mall

Lululemon inc
Raleigh, NC
Category Retail
Job Description
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education and leading the store leadership team to drive store performance.

Requirements

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others
  • High school diploma/GED/equivalent, or above
  • 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

Benefits

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series
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