Guest Experience Lead | Fox River Mall

Lululemon inc
Appleton, WI
Category Customer Service
Job Description
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing technical product education and team achievement of daily sales targets. The role is part of the store leadership team, responsible for driving store performance, guest experience, and team achievement.

Requirements

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others
  • High school diploma/GED/equivalent, or above
  • 1 year of retail/sales leadership experience (supervisor or people management not necessary)
  • Food safety and/or liquor service certification (for Experiential stores with food/beverage service only)

Benefits

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series
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