Role OverviewThe Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.
What You Will Do
The Guest Experience Lead will bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience, and will continuously assess the level of guest connection and technical product education.
Why It Might Be a Fit
The ideal candidate will have experience in leading, mentoring, or delegating with others, and will be able to create a fun and productive environment, establish supportive working relationships, and engage with team members.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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