Guest Experience Lead | Mosaic

Lululemon inc
Fairfax, VA
Category Retail
Job Description
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education. They are part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

Requirements

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others

Benefits

  • Extended health and dental benefits
  • Mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series
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