Role OverviewThe Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.
What You Will Do
The Guest Experience Lead will bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience, and will conduct preparation activities to ensure in-store readiness for guests.
Why It Might Be a Fit
We look for individuals who can create an inclusive environment that values and celebrates differences, and who can behave in an honest, fair, and ethical manner.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits
- Mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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