Role OverviewThe Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education and leading from the floor to establish an exceptional and inclusive guest experience.
What You Will Do
Continuously assess the level of guest connection and technical product education, ensure every single guest receives technical product education, and assist guests when needed. Lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Why It Might Be a Fit
We look for individuals who can create an inclusive environment, behave in an honest and fair manner, and actively create a high-caliber experience and connection for every guest through team members.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year retail or customer experience
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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