Role OverviewThe Guest Experience Lead is responsible for leading the team in creating a world-class, guest-centric experience. They will drive implementation of product and visual merchandising strategies, adapt to the store's unique layout, and ensure team members are executing company-driven product-focused directives. The role requires a respectful and inclusive team environment, welcoming and celebrating differences.
What You Will Do
The Guest Experience Lead will ensure accurate product operations, drive implementation of brand standards, and review business data to inform product strategy. They will also lead from the floor as the Supervisor on Duty, assess and fulfill the needs of the business, team, and guests.
Why It Might Be a Fit
We look for individuals with adaptability, collaboration, and decision-making skills. The ideal candidate will be able to navigate uncertainty, work productively with others, and make effective decisions using available resources.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year experience with inventory management, stocking, planning, and logistics, and/or product or visual merchandising
- 1 year leadership or management experience (e.g., leading work of others, coaching or providing feedback)
Benefits
- Paid time off
- Generous employee discounts
- Fitness/yoga classes
- Parenthood top-up
- Extended health and dental benefits, and mental health plans
- Savings and retirement plan matching
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
]]>