Role OverviewThe Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education. They are part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
What You Will Do
The Guest Experience Lead will bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. They will continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Why It Might Be a Fit
The Guest Experience Lead will contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. They will also participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others
Benefits
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series
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