Guest Experience Manager - Luxury Destination Resort

Hyatt
Any Location, CA
Category Hospitality
Job Description
We are seeking a Guest Experience Manager to lead daily guest service operations and ensure a warm, welcoming, and highly personalized experience aligned with Alila brand standards.

Requirements

  • Bachelor's degree in Hospitality Management, Business, or related field
  • Minimum 3–5 years of progressive guest service or front office leadership experience in a luxury hotel or resort environment
  • Prior experience overseeing concierge or guest relations teams
  • Proficiency in property management systems and guest service platforms

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off and 7 observed holidays
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees
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