Guest Experience Manager

Hyatt
New York, NY
Category Customer Service
Job Description
The Guest Experience Manager plays a key leadership role in shaping the end-to-end guest journey — from pre-arrival engagement to post-stay follow-up at Andaz 5th Avenue in New York City. This position partners closely with Rooms, Commercial, and F&B leadership to elevate VIP experiences, World of Hyatt elite engagement, and overall service performance across the hotel.

Requirements

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
]]>