Guest Experience Manager

Hyatt
New York, NY
Category Customer Service
Job Description
The Guest Experience Manager plays a key leadership role in shaping the end-to-end guest journey from pre-arrival engagement to post-stay follow-up at Andaz 5th Avenue. This position partners closely with Rooms, Commercial, and F&B leadership to elevate VIP experiences, World of Hyatt elite engagement, and overall service performance across the hotel.

Requirements

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset

Benefits

  • Paid Time Off
  • 401k Matching
  • Health Insurance
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