Guest Experience Manager

Hyatt
New York, NY
Category Hospitality
Job Description
The Guest Experience Manager plays a key leadership role in shaping the end-to-end guest journey, from pre-arrival engagement to post-stay follow-up. This position partners closely with Rooms, Commercial, and F&B leadership to elevate VIP experiences, World of Hyatt elite engagement, and overall service performance across the hotel.

Requirements

  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
  • With opening hotels, previous hotel pre-opening experience preferred
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
]]>