Role OverviewAltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. The Guest Experience Manager will play a vital role in ensuring excellent service delivery, managing incoming guest arrivals, and coordinating check-in instructions. The role requires strong customer service skills, ability to work well under pressure, and strong problem-solving skills.
What You Will Do
The Guest Experience Manager will be responsible for replying to client enquiries related to guest experience, managing incoming guest arrivals, coordinating check-in instructions, and ensuring professional incident management. The role also involves contributing to product development for hospitality operators globally or within their region.
Why It Might Be a Fit
The Guest Experience Manager will be a great fit for someone who is self-motivated, proactive, and results-driven. The role requires strong communication skills, ability to work well under pressure, and strong problem-solving skills. The Guest Experience Manager will also have opportunities for growth and career advancement in a fully-remote working environment.
Requirements
- Excellent customer service skills
- Strong communication skills (verbal and written)
- Ability to work well under pressure and handle high-stress situations with calm and professionalism
- Ability to understand the client requirements well
- Strong problem-solving skills, decision maker and ability to think on your feet
- Self-motivated, proactive and results-driven
- Ability to quickly learn new software quoting tool
- 3 years+ experience in the corporate accommodation industry and guest experience processes
- Reservations knowledge will be a plus
- Ability to work independently
Benefits
- Wellness benefits and a wellness budget
- A work-from-home allowance to get your home-office set up
- A generous vacation package so you can recharge or explore
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