Role OverviewThis role combines branch management functions with direct teller supervision, providing a holistic understanding of branch operations while directly impacting the G.U.E.S.T. Experience. The Guest Experience Manager will oversee branch operations, lead and mentor frontline employees, provide exceptional customer service, and actively promote bank products and services.
What You Will Do
Key responsibilities include leadership and supervision, customer service and sales, and branch operations management. The Guest Experience Manager will provide an exceptional G.U.E.S.T. Experience to all branch visitors, assist with transactions, account openings, and all inquiries in person, email, or phone.
Why It Might Be a Fit
To be successful in this role, you will need to have strong leadership and interpersonal skills, ability to build trust and maintain positive relationships with customers and staff, and proficiency in Microsoft Office Suite and banking software.
Requirements
- Minimum of 18 months banking experience
- Strong leadership and interpersonal skills
- Ability to build trust and maintain positive relationships with customers and staff
- Proficient in Microsoft Office Suite and banking software
- Excellent organizational and time management skills
- Knowledge of bank products and services
- Experience with loan applications preferred
Benefits
- Training, mentoring, and advancement opportunities
- Flexibility to balance work and life without compromise
- Direct impact on guests and communities
- Respect, collaboration, and empowerment culture
- Competitive salary and benefits package
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