Guest Experience Specialist - EFD

Signature Aviation
Houston, TX
Category Customer Service
Job Description
The Guest Experience Specialist at Signature Aviation is a key role in ensuring exceptional guest service. This position requires reliability, courtesy, and a proactive approach to resolving guest needs. The specialist will manage guest interactions, process purchases, maintain facilities, and assist with various services. The role involves working in varying weather conditions and requiring flexible shifts, including nights, holidays, and weekends.

Requirements

  • Meet and greet guests and crews
  • Accurately process guest purchases and fuel transactions
  • Manage guest, crew, and/or visitor inquiries
  • Maintain cleanliness and amenities in guest areas
  • Monitor flights and communicate with aircraft
  • Report unsafe conditions and follow emergency procedures

Benefits

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks
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