Guest Experience Specialist - Temporary Position

Columbia Hospitality
Any Location, WA
Category Hospitality
Job Description
The Guest Experience Specialist is a temporary position at the Salish Lodge & Spa. The role involves responding to inquiries, assisting guests with reservations, and using sales techniques to increase occupancy and revenue. The position requires a minimum of 1 year of customer service experience and previous PBX/Multi-line phone experience in hospitality is preferred.

Requirements

  • Operates the PBX equipment by answering incoming calls, assisting outgoing calls, responding to emails and chat inquiries from guests
  • Assists guests in making reservations for all facets of the hotel, including lodging, dining, and spa
  • Maintains confidentiality of all guest information and pertinent hotel data
  • Keeps accurate and complete records of reservations, messages and other required information

Benefits

  • Get Paid Daily
  • Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks
  • Values-Based Culture
  • Culture Add
  • Columbia Cares
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