Guest Experience Specialist

As a Guest Experience Specialist, you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. You'll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

What You Will Do

Meet and greet guests and crews, provide concierge services, manage guest inquiries, and maintain a working knowledge of Signature's facilities and services.

Why It Might Be a Fit

If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you'll thrive in this role.

Requirements

• Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
• Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner.
• Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures.
• Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.
• Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.
• Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.
• Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team.
• Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.
• Promote and sell the Company’s services and products to aircraft passengers and crew.
• Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests.
• Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues.
• Abide by emergency response procedures during critical events.
• Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.
• Create accurate records pertaining to time worked and activities and services performed.
• Assist the Airside Experience team to ensure our guests receive an exceptional experience.
• Assist airlines with passenger service functions in certain locations as needed.

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks