Role OverviewThe Guest Experience Supervisor is a leadership role that supports senior leadership in developing and assuming basic management responsibilities. The role leads other associates by coaching, giving direction, and may include training, scheduling, payroll, and interviewing. The supervisor assists in overseeing any area in the Rooms Division, including front office staff, guest services, and housekeeping.
What You Will Do
The responsibilities of the Guest Experience Supervisor include assisting in overseeing any area in the Rooms Division, training, staff development, and scheduling. The supervisor must be able to make quick decisions in tough situations and possess a thorough understanding of Front Office operations.
Why It Might Be a Fit
The ideal candidate will have a true desire to exceed guests' expectations, refined verbal and written communication skills, and the ability to stand for entire shifts and walk long distances. The candidate should also be able to lift, push, pull, and carry moderate amounts of weight.
Requirements
- A true desire to exceed guests' expectations
- Refined verbal and written communication skills
- Ability to stand for entire shift and walk long distances
- Ability to lift, push, pull, and carry moderate amounts of weight
- Minimum of one-year previous Front Office experience
- Proficiency in general computer knowledge, including a working knowledge of Opera & Reserve
- Proven leadership skills
Benefits
- Flexible work schedules
- Full-time benefit eligibility after 30 days
- Discount hotel stays for colleagues, friends, and family
- Tuition reimbursement
- Uniform provided and laundry taken care of in house
- Complimentary parking in underground structure
- Complimentary meals during work hours
- Hyatt Perks with thousands of national and local partners for various discounts
- Health, Dental, Vision Insurance eligibility after 30 days of employment
- 401(k) Retirement plan & Hyatt stock purchase plan
- Wellbeing programs
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