Guest Member Marketing Specialist

As our Guest Member Marketing Specialist, you will be the operational cornerstone of our mission, ensuring that every touchpoint of the Guest Member Program runs with flawless precision and genuine care. You will be the guardian of program integrity, driving guest satisfaction and retention by mastering the intricacies of administration, auditing, training, and cross-functional support.

What You Will Do

Manage the full lifecycle of Guest Member Program contracts, onboarding, and communications, including welcome calls and lifecycle outreach, to drive utilization and retention. Conduct regular audits of reservations, packages, guest files, and tour activity to identify discrepancies and partner with departments on corrective actions.

Why It Might Be a Fit

If you thrive on building structure out of complexity, are driven by data and guest satisfaction metrics, and find deep satisfaction in empowering your colleagues to deliver unforgettable experiences, we’d love to meet you.

Requirements

• High school diploma or GED required.
• Minimum of 1 year of experience in hospitality, marketing, guest services, customer service, operations, administration, or a related field.
• Proficient in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
• Strong Excel skills for auditing, reporting, and data tracking.
• Ability to learn new systems quickly and support system testing and implementation.
• Professional proficiency in English (ability to speak, read, write, and interpret at a professional level).
• Ability to write clear business correspondence, training materials, and reports.
• Ability to effectively present information and respond to questions from leaders, staff, and guests.
• Strong attention to detail with the ability to manage day-to-day operations accurately and consistently.
• Ability to conduct audits, identify discrepancies, and analyze operational data.
• Ability to solve practical problems and interpret a variety of instructions in written, oral, or diagram form.
• Mathematical proficiency, including the ability to compute rates, percentages, and discounts, and interpret program KPIs.

Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program