Guest Relations Coordinator

The Guest Relations Coordinator is responsible for creating an exceptional resident and family experience at ARIA of Brookfield. This position will oversee the facility's grievance program in its entirety, ensuring resident and family concerns are heard, documented, investigated, addressed, and followed through to resolution.

What You Will Do

The Guest Relations Coordinator will serve as a visible and trusted resource for residents and families while working closely with the Administrator and Regional Director of Admissions to ensure a smooth and welcoming admission experience.

Why It Might Be a Fit

The successful candidate will be visible, approachable, proactive, and committed to finding solutions to ensure every resident feels welcomed, heard, and valued.

Requirements

• CNA certified preferred but not required
• Must have experience in a healthcare, customer service, hospitality, senior living, or long-term care environment
• Excellent communication, interpersonal, and problem-solving skills
• Must be organized and able to manage multiple concerns and follow-up items at the same time
• Must demonstrate patience, tact, a cheerful disposition, and enthusiasm when working with residents, families, visitors, and staff
• Must be comfortable addressing concerns and working through difficult situations in a professional and compassionate manner
• Must be able to maintain strong working relationships with the Administrator, Regional Director of Admissions, nursing leadership, social services, department heads, residents, and families
• Must be knowledgeable and comfortable using Microsoft Office and electronic documentation systems
• Must maintain confidentiality of resident information, including protected health information

Benefits

• Competitive Pay
• Health Insurance including Dental and Vision
• Paid Time Off for Sick, Vacation, and Holidays
• Employer Matched 401k
• Daily Pay
• Employee Perks Website